Effective Date: 1 January 2026
Botnexindia.in ("Botnex", "we", "our", "us") is a brand owned and operated by Right Business Avenues LLP, Vadodara, Gujarat, India. We respect your privacy and are committed to protecting the personal data of users, customers, and visitors who use our website, platform, and services. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following information:
a) Personal Information
• Name
• Mobile number
• Email address
• Business name and details
• WhatsApp number connected to our services
b) Technical & Usage Information
• IP address
• Browser and device information
• Pages visited and activity logs
• Date, time, and usage patterns
c) WhatsApp Communication Data
• Messages sent or received via WhatsApp Business API
• Message delivery status and interaction metadata
Botnex does not read, sell, or misuse message content beyond service delivery, automation, and support purposes.
2. How We Use Your Information
Your information is used only for legitimate business purposes, including:
• Providing and operating Botnexindia.in services
• WhatsApp automation, chatbot flows, and campaigns
• Account setup, verification, and customer support
• Platform improvement and performance monitoring
• Legal compliance and fraud prevention
We do not sell or rent personal data to third parties.
3. Legal Basis for Processing
We process personal data based on:
• User consent
• Performance of a service contract
• Legitimate business interests
• Compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India)
4. User Consent & Marketing Communication
By using Botnexindia.in and submitting your information, you consent to:
• Service-related communication
• WhatsApp messages sent strictly as per WhatsApp Business and Meta policies
Users may opt out of non-essential communication at any time by contacting us.
5. Data Sharing & Third Parties
We may share limited data only with:
• Meta (WhatsApp Business API) for message delivery
• Authorized infrastructure and hosting providers
• Government or legal authorities when required by law
We do not share customer data with other Botnex users or clients.
6. Data Storage & Retention
• Data is stored securely with restricted access
• Information is retained only as long as necessary to provide services or meet legal obligations
• On account closure or deletion request, data is securely removed unless retention is legally required
7. User Rights
You have the right to:
• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Withdraw consent (where applicable)
Requests can be sent to support@botnexindia.in.
8. Cookies & Tracking
We may use cookies and similar technologies to:
• Improve website functionality
• Analyze traffic and usage
• Enhance user experience
You may manage cookies through your browser settings.
9. Data Security
We use appropriate technical and organizational safeguards to protect data against unauthorized access, misuse, or loss.
However, no digital platform is completely secure. Users are advised to follow safe account practices.
10. International Data Processing
Some data may be processed or stored outside India through trusted service providers.
We ensure reasonable safeguards are in place to protect such data.
11. Children's Privacy
Botnexindia.in services are not intended for individuals below 18 years of age.
We do not knowingly collect data from minors.
12. Policy Updates
This Privacy Policy may be updated from time to time.
Any changes will be published on this page with an updated effective date.
13. Contact Information
For any privacy-related queries or requests, contact:
Right Business Avenues LLP
Brand: Botnexindia.in
Vadodara, Gujarat, India
📧 support@botnexindia.in